Fluent Support: Best Self-Hosted Helpdesk for Customer Support
- Free version
- Yes
- Price
- From $90/year
- Category
- Other tools
Not announcedBlack Friday deal for Fluent Support
Fluent Support vs Hive Support
Fluent Support wins 2 of the 3 points we can measure. Here's how they compare on price, features, ratings and deals.
At a glance
| Feature | Fluent Support | Hive Support |
|---|---|---|
| Our score | 8.2/10 (better) | 7.7/10 |
| Starts at | $90/year | $59/year (better) |
| Free version | Yes | Yes |
| Refund window | – | 14 days |
| Billing | Subscription | Subscription |
| Active installs | 10K+ (better) | 30+ |
| Last Black Friday | 40% off | – |
| Category | Other tools | Other tools |
| Vendor | Fluent Support | Hive Support |
| Black Friday 2026 | Not announced | Not announced |
Which should you choose?
Choose Fluent Support if…
- Small businesses running support from WordPress
- Agencies handling tickets for client sites
Choose Hive Support if…
- Small and mid-size WordPress sites with support tickets
- WooCommerce stores that need order-linked support
- You want the lower starting price
Features
Fluent Support
- Shared ticket inbox
- Unlimited agents and tickets
- Auto agent assignment
- Workflows
- Saved replies
- Team performance reports
- Integrations and REST API
Hive Support
- Help desk tickets
- AI auto-replies
- AI chatbot
- Workflow automation
- Purchase history
- Multi-channel messaging
Pros and cons
Fluent Support
- Free version available on WordPress.org
- Unlimited tickets and agents in the feature set
- Rated 4.6 out of 5 on WordPress.org
- Integrations with 20+ tools and a REST API
- Lifetime license option is offered
- No money-back guarantee is stated on the pricing page
- Single Site License covers one domain only
- Some WordPress.org reviewers say the customer portal needs custom CSS to look modern
Hive Support
- Ticket plans include unlimited tickets
- Built-in AI auto-replies and an AI chatbot
- Integrates with WooCommerce and Easy Digital Downloads
- No free plan on the pricing page
- AI features depend on OpenAI
Pricing plans
Fluent Support
Single Site LicenseStarts here
$90/year
1 domain sites
- 10 business email piping addresses
- Unlimited email parsing
- 1 year of updates and priority support
Agency License
$174/year
5 domains sites
- 50 business email piping addresses
- Unlimited email parsing
- 1 year of updates and priority support
50 Sites License
$279/year
50 domains sites
- 500 business email piping addresses
- Unlimited email parsing
- 1 year of updates and priority support
Hive Support
PersonalStarts here
$59/year
1 site
- Unlimited tickets
- Billed annually
Professional
$89/year
5 sites
- Unlimited tickets
- Billed annually
Business
$149/year
100 sites
- Unlimited tickets
- Billed annually
Fluent Support vs Hive Support questions
Is Fluent Support better than Hive Support?
On our comparison Fluent Support comes out ahead on 2 of 3 measurable points. The right pick still depends on what you build.
Which is cheaper, Fluent Support or Hive Support?
Fluent Support starts at $90/year and Hive Support starts at $59/year.
Can I get Fluent Support or Hive Support cheaper on Black Friday?
Both are on our Black Friday tracker. Fluent Support was 40% off last year.
Both products
Hive Support I AI-Powered WordPress Help Desk Plugin
- Free version
- Yes
- Price
- From $59/year
- Category
- Other tools
Not announcedBlack Friday deal for Hive Support