Fluent Support: Best Self-Hosted Helpdesk for Customer Support
- Free version
- Yes
- Price
- From $90/year
- Category
- Other tools
Not announcedBlack Friday deal for Fluent Support
Fluent Support vs WPML
Fluent Support wins 2 of the 3 points we can measure. Here's how they compare on price, features, ratings and deals.
At a glance
| Feature | Fluent Support | WPML |
|---|---|---|
| Our score | 8.2/10 (better) | 7.6/10 |
| Starts at | $90/year | €39/year (better) |
| Free version | Yes (better) | No |
| Refund window | – | 30 days |
| Billing | Subscription | Subscription |
| Active installs | 10K+ | – |
| Last Black Friday | 40% off | – |
| Category | Other tools | Other tools |
| Vendor | Fluent Support | OnTheGoSystems |
| Black Friday 2026 | Not announced | Not announced |
Which should you choose?
Choose Fluent Support if…
- Small businesses running support from WordPress
- Agencies handling tickets for client sites
- You want to start free
Choose WPML if…
- Agencies building multilingual client sites
- Multilingual WooCommerce stores
- You want the lower starting price
Features
Fluent Support
- Shared ticket inbox
- Unlimited agents and tickets
- Auto agent assignment
- Workflows
- Saved replies
- Team performance reports
- Integrations and REST API
WPML
- Advanced translation editor
- String translation
- Translation management
- Page builder support
- WooCommerce support
- Menu translation
Pros and cons
Fluent Support
- Free version available on WordPress.org
- Unlimited tickets and agents in the feature set
- Rated 4.6 out of 5 on WordPress.org
- Integrations with 20+ tools and a REST API
- Lifetime license option is offered
- No money-back guarantee is stated on the pricing page
- Single Site License covers one domain only
- Some WordPress.org reviewers say the customer portal needs custom CSS to look modern
WPML
- Supports page builders and WooCommerce
- 30-day money-back guarantee
- Built-in translation management
- No free version
- Automatic translation is free only up to a limit, then costs per word
- Production site limits apply to each plan
Pricing plans
Fluent Support
Single Site LicenseStarts here
$90/year
1 domain sites
- 10 business email piping addresses
- Unlimited email parsing
- 1 year of updates and priority support
Agency License
$174/year
5 domains sites
- 50 business email piping addresses
- Unlimited email parsing
- 1 year of updates and priority support
50 Sites License
$279/year
50 domains sites
- 500 business email piping addresses
- Unlimited email parsing
- 1 year of updates and priority support
WPML
Multilingual BlogStarts here
€39/year
1 production, 3 development sites
- Basic option for multilingual blogs
- Support and updates for a year
- Automatic translation included
Multilingual CMS
€99/year
3 production, 9 development sites
- Advanced translation editor
- AI translation included
- Translation management included
Multilingual Agency
€199/year
Unlimited sites
- Built for agencies with many sites
- Unlimited sites
- Same feature set as Multilingual CMS
What Reddit says
Fluent Support
Not enough Reddit discussion yet.
WPML
Reddit users are split on WPML. One long-time agency user finds it reliable with good documentation, while others call it complicated, object to v5 turning on automatic translation by default, and report a multilingual site dropping from Google.
Fluent Support vs WPML questions
Is Fluent Support better than WPML?
On our comparison Fluent Support comes out ahead on 2 of 3 measurable points. The right pick still depends on what you build.
Which is cheaper, Fluent Support or WPML?
Fluent Support starts at $90/year and WPML starts at €39/year.
Can I get Fluent Support or WPML cheaper on Black Friday?
Both are on our Black Friday tracker. Fluent Support was 40% off last year.
Both products
WPML is a premium WordPress plugin for building multilingual sites.
- Free version
- No
- Price
- From €39/year
- Category
- Other tools
Not announcedBlack Friday deal for WPML