Fluent Support: Best Self-Hosted Helpdesk for Customer Support
- Free version
- Yes
- Price
- From $90/year
- Category
- Other tools
Not announcedBlack Friday deal for Fluent Support
Fluent Support vs WP SMS
Fluent Support wins 2 of the 3 points we can measure. Here's how they compare on price, features, ratings and deals.
At a glance
| Feature | Fluent Support | WP SMS |
|---|---|---|
| Our score | 8.2/10 (better) | 7.7/10 |
| Starts at | $90/year | $59/year (better) |
| Free version | Yes | Yes |
| Refund window | – | 14 days |
| Billing | Subscription | Free + paid plans |
| Active installs | 10K+ (better) | 7K+ |
| Last Black Friday | 40% off | – |
| Category | Other tools | Other tools |
| Vendor | Fluent Support | WP SMS |
| Black Friday 2026 | Not announced | Not announced |
Which should you choose?
Choose Fluent Support if…
- Small businesses running support from WordPress
- Agencies handling tickets for client sites
Choose WP SMS if…
- Stores sending order and delivery SMS
- Membership or event sites sending bulk SMS
- You want the lower starting price
Features
Fluent Support
- Shared ticket inbox
- Unlimited agents and tickets
- Auto agent assignment
- Workflows
- Saved replies
- Team performance reports
- Integrations and REST API
WP SMS
- Bulk and automated SMS
- Form and subscriber integrations
- WooCommerce SMS
- Two-factor login by SMS
- Zapier and webhooks
Pros and cons
Fluent Support
- Free version available on WordPress.org
- Unlimited tickets and agents in the feature set
- Rated 4.6 out of 5 on WordPress.org
- Integrations with 20+ tools and a REST API
- Lifetime license option is offered
- No money-back guarantee is stated on the pricing page
- Single Site License covers one domain only
- Some WordPress.org reviewers say the customer portal needs custom CSS to look modern
WP SMS
- Free version with unlimited SMS sending on WordPress.org
- Supports 200+ SMS gateways on the free plan
- Pay only the gateway costs on the free plan
- 14-day money-back guarantee
- Receiving SMS, abandoned cart SMS and two-factor login need the All-in-One plan
- SMS sending costs are billed by the gateway provider on top of the plugin plan
Pricing plans
Fluent Support
Single Site LicenseStarts here
$90/year
1 domain sites
- 10 business email piping addresses
- Unlimited email parsing
- 1 year of updates and priority support
Agency License
$174/year
5 domains sites
- 50 business email piping addresses
- Unlimited email parsing
- 1 year of updates and priority support
50 Sites License
$279/year
50 domains sites
- 500 business email piping addresses
- Unlimited email parsing
- 1 year of updates and priority support
WP SMS
Free
Free
Unlimited sites
- Unlimited SMS sending
- Support for 200+ SMS gateways
- Pay only the gateway costs
All-in-OneStarts here
$59/year
Unlimited sites
- 300+ gateways
- Scheduled and recurring SMS
- Receive SMS inbox and two-factor login
Fluent Support vs WP SMS questions
Is Fluent Support better than WP SMS?
On our comparison Fluent Support comes out ahead on 2 of 3 measurable points. The right pick still depends on what you build.
Which is cheaper, Fluent Support or WP SMS?
Fluent Support starts at $90/year and WP SMS starts at $59/year.
Can I get Fluent Support or WP SMS cheaper on Black Friday?
Both are on our Black Friday tracker. Fluent Support was 40% off last year.
Both products
WordPress SMS Plugin for Notifications, OTP and Marketing
- Free version
- Yes
- Price
- From $59/year
- Category
- Other tools
Not announcedBlack Friday deal for WP SMS