Fluent Support: Best Self-Hosted Helpdesk for Customer Support
- Free version
- Yes
- Price
- From $90/year
- Category
- Other tools
Not announcedBlack Friday deal for Fluent Support
Fluent Support vs Pointics
Pointics wins 1 of the 1 points we can measure. Here's how they compare on price, features, ratings and deals.
At a glance
| Feature | Fluent Support | Pointics |
|---|---|---|
| Our score | 8.2/10 | Not rated |
| Starts at | $90/year | $45/year (better) |
| Free version | Yes | Yes |
| Refund window | – | 30 days |
| Billing | Subscription | Subscription |
| Active installs | 10K+ | – |
| Last Black Friday | 40% off | – |
| Category | Other tools | Other tools |
| Vendor | Fluent Support | Themewinter |
| Black Friday 2026 | Not announced | Not announced |
Which should you choose?
Choose Fluent Support if…
- Small businesses running support from WordPress
- Agencies handling tickets for client sites
Choose Pointics if…
- WooCommerce stores that want repeat purchases
- Agencies managing loyalty programs for clients
- You want the lower starting price
Features
Fluent Support
- Shared ticket inbox
- Unlimited agents and tickets
- Auto agent assignment
- Workflows
- Saved replies
- Team performance reports
- Integrations and REST API
Pointics
- Points on purchases and reviews
- Rewards and coupons
- VIP tiers
- Referrals and campaigns
- Analytics dashboard
- AI-assisted setup
Pros and cons
Fluent Support
- Free version available on WordPress.org
- Unlimited tickets and agents in the feature set
- Rated 4.6 out of 5 on WordPress.org
- Integrations with 20+ tools and a REST API
- Lifetime license option is offered
- No money-back guarantee is stated on the pricing page
- Single Site License covers one domain only
- Some WordPress.org reviewers say the customer portal needs custom CSS to look modern
Pointics
- Free version available on WordPress.org
- Lifetime license options on the pricing page
- 30-day money-back guarantee
- Plans differ mainly by site count and support level
- Newer product with limited public review volume
Pricing plans
Fluent Support
Single Site LicenseStarts here
$90/year
1 domain sites
- 10 business email piping addresses
- Unlimited email parsing
- 1 year of updates and priority support
Agency License
$174/year
5 domains sites
- 50 business email piping addresses
- Unlimited email parsing
- 1 year of updates and priority support
50 Sites License
$279/year
50 domains sites
- 500 business email piping addresses
- Unlimited email parsing
- 1 year of updates and priority support
Pointics
StandardStarts here
$45/year
5 sites
- Priority email support
Premium
$75/year
50 sites
- Priority email support
- Live video call support
Agency
$99/year
Unlimited sites
- Priority agency support
- White-label and client licensing
Fluent Support vs Pointics questions
Is Fluent Support better than Pointics?
On our comparison Pointics comes out ahead on 1 of 1 measurable points. The right pick still depends on what you build.
Which is cheaper, Fluent Support or Pointics?
Fluent Support starts at $90/year and Pointics starts at $45/year.
Can I get Fluent Support or Pointics cheaper on Black Friday?
Both are on our Black Friday tracker. Fluent Support was 40% off last year.
Both products
Pointics helps you build a powerful loyalty program with points, rewards, referrals, VIP tiers and automated campaigns all managed directly from WordPress.
- Free version
- Yes
- Price
- From $45/year
- Category
- Other tools
Not announcedBlack Friday deal for Pointics