ExactMetrics vs UserFeedback

UserFeedback wins 2 of the 2 points we can measure. Here's how they compare on price, features, ratings and deals.

At a glance

FeatureExactMetricsUserFeedback
Our score5.1/108.6/10 (better)
Starts at$99.50/year$49.50/year (better)
Free versionYesYes
Refund window14 days–
BillingFree + paid plansSubscription
Active installs200K+200K+
Last Black Friday––
CategoryAnalyticsAnalytics
VendorExactMetricsUserFeedback
Black Friday 2026Not announcedNot announced

Which should you choose?

Choose ExactMetrics if…

  • WordPress site owners who want Google Analytics without code
  • Store owners tracking WooCommerce sales

Choose UserFeedback if…

  • Site owners collecting visitor feedback
  • Agencies running surveys on client sites
  • You want the lower starting price

Features

ExactMetrics

  • Realtime analytics dashboard
  • Automatic tracking setup
  • eCommerce reports
  • Form conversion tracking
  • Popular posts and headline analyzer
  • Multi-site management

UserFeedback

  • Unlimited surveys and responses
  • NPS surveys and reports
  • Heatmaps
  • AI summaries
  • Targeting rules
  • Webhooks and integrations

Pros and cons

ExactMetrics

  • Free Lite version is listed on WordPress.org
  • Plus plan starts at $99.50 per year for one site
  • Standard setup adds Google Analytics tracking without code
  • eCommerce reports for WooCommerce and Easy Digital Downloads on Pro
  • WordPress.org reviews average 2.5 out of 5 stars
  • WooCommerce and eCommerce reports need the Pro plan at $199.50 per year
  • No Trustpilot or G2 rating was found for the plugin

UserFeedback

  • Free Lite version on WordPress.org, rated 4.8 out of 5 from 309 reviews
  • Unlimited surveys and responses on every paid plan
  • Plans are billed per year with no lifetime option listed
  • Lite version has fewer question types and targeting options than Pro
  • Heatmaps and multisite support are only on the Elite plan
  • AI summaries and webhooks need the Pro plan or higher

Pricing plans

ExactMetrics

  • PlusStarts here

    $99.50/year

    1 site sites

    • Realtime analytics dashboard
    • Popular posts and headline analyzer
    • Standard support
  • Pro

    $199.50/year

    5 sites sites

    • eCommerce and form conversion reports
    • WooCommerce and Easy Digital Downloads integrations
    • Priority support
  • Agency

    $399.50/year

    25 sites sites

    • Site management
    • Client license management
    • WordPress multisite support

UserFeedback

  • PlusStarts here

    $49.50/year

    1 site

    • All question types
    • Page-level targeting
    • Custom branding
  • Pro

    $99.50/year

    5 sites

    • AI summaries
    • Webhooks and Google Sheets
    • Priority support
  • Elite

    $149.50/year

    25 sites

    • Heatmaps
    • WordPress multisite support
    • Premium support

What Reddit says

ExactMetrics

Reddit users who discuss ExactMetrics are critical, based on two 2020 threads. One complains that an update put the useful features behind a paywall, and another reports a setup flow that led to a 404 page with support available only on the Pro version.

UserFeedback

Not enough Reddit discussion yet.

ExactMetrics vs UserFeedback questions

Is ExactMetrics better than UserFeedback?

On our comparison UserFeedback comes out ahead on 2 of 2 measurable points. The right pick still depends on what you build.

Which is cheaper, ExactMetrics or UserFeedback?

ExactMetrics starts at $99.50/year and UserFeedback starts at $49.50/year.

Can I get ExactMetrics or UserFeedback cheaper on Black Friday?

Both are on our Black Friday tracker. We'll add each discount the moment it goes live.

Both products

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