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Ticket management is easy with Fluent Support. There are many variables agents can use to define priority. Agents can track their progress and see how many tickets they have pending.
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Automatic Agent Assignment
Distributing tasks across your support staff is a breeze with Fluent Support. Fluent Support automatically assigns new tickets to agents with the least workload, rather than pile them on the same agent.
Say “Thank You” without typing it out or writing similar replies. Fluent Support allows unlimited saved replies so your support agents can focus on solving real issues. Additionally, your customers will be able to find what they are looking for as quickly as possible.
Get rid of redundant messages and awkward interactions with your customers. Use fluent support to detect collisions between tickets.
Fluent Support allows you to tag your tickets with custom tags. Set unlimited tags to make it easier to identify support tickets. You can use as many tags as you want to filter support tickets and categorize queries.
Detailed Admin Dashboard
A support team’s oversight is crucial. The Fluent Support administrator dashboard gives complete control. You can manage agent privileges, view individual reports, and edit customer information from your neat dashboard.
Response Delay Tracking
Fluent Support tracks every ticket’s response time so you know who’s waiting for the longest. Quickly sort and find tickets based on the highest response delay. Every agent knows the wait time for all of their tickets, so they can prioritize accordingly.
Fluent Support Coupon [10% off]:Conclusion
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