# UserFeedback

> Collect Real Feedback From Your Website in Minutes

- Type: Plugin
- Category: Analytics
- Vendor: UserFeedback
- Website: https://www.userfeedback.com/
- Starting price: $49.50/year
- Free version: Yes
- Our score: 8.6/10 (WordPress.org)
- Black Friday 2026: Not announced
- Page: https://thefreakyblog.com/userfeedback/

UserFeedback is a WordPress user feedback plugin that helps you collect real feedback from your website with surveys, heatmaps, ratings, and reports.

## Key features

- **Unlimited surveys and responses**: Creates and collects unlimited surveys and responses on paid plans.
- **NPS surveys and reports**: Runs Net Promoter Score surveys with sorted reporting.
- **Heatmaps**: Shows where visitors click and focus, on the Elite plan.
- **AI summaries**: Summarizes written feedback into key points, on the Pro plan and up.
- **Targeting rules**: Shows surveys by page, device, geography and schedule.
- **Webhooks and integrations**: Sends responses to Google Sheets and webhooks, on the Pro plan.

## Pricing

| Plan | Price | Sites |
| --- | --- | --- |
| Plus | $49.50/year | 1 |
| Pro | $99.50/year | 5 |
| Elite | $149.50/year | 25 |

## Pros

- Free Lite version on WordPress.org, rated 4.8 out of 5 from 309 reviews
- Unlimited surveys and responses on every paid plan
- Plans are billed per year with no lifetime option listed

## Cons

- Lite version has fewer question types and targeting options than Pro
- Heatmaps and multisite support are only on the Elite plan
- AI summaries and webhooks need the Pro plan or higher

## Best for

- Site owners collecting visitor feedback
- Agencies running surveys on client sites

## Ratings

- WordPress.org: 4.8/5 (309 reviews)

## Alternatives

- MonsterInsights
- ExactMetrics
- Activity Log Pro

## More

- Pricing: https://thefreakyblog.com/userfeedback/pricing/
- Review: https://thefreakyblog.com/userfeedback/review/
- Black Friday deal: https://thefreakyblog.com/userfeedback/black-friday/
- Coupon: https://thefreakyblog.com/userfeedback/coupon/