# Hive Support

> Hive Support I AI-Powered WordPress Help Desk Plugin

- Type: Plugin
- Category: Other tools
- Vendor: Hive Support
- Website: https://gethivesupport.com/
- Starting price: $59/year
- Free version: Yes
- Refund window: 14 days
- Our score: 7.7/10 (WordPress.org)
- Black Friday 2026: Not announced
- Page: https://thefreakyblog.com/hive-support/

AI Powered Help Desk Plugin for WordPress with Live Chat & Chatbot. Hive Support is a self-hosted AI help desk plugin for WordPress. Manage tickets, live chat, and AI chatbot — all inside your WordPress site.

## Key features

- **Help desk tickets**: Manage customer support tickets inside WordPress.
- **AI auto-replies**: Auto-reply to tickets and suggest replies for agents, using OpenAI.
- **AI chatbot**: Answer visitor questions with a chatbot trained on your own documentation.
- **Workflow automation**: Automate ticket assignment, email notifications and ticket closing.
- **Purchase history**: Sync customer purchase history from WooCommerce and Easy Digital Downloads.
- **Multi-channel messaging**: Receive and reply through WhatsApp, Slack, Telegram and Discord.

## Pricing

| Plan | Price | Sites |
| --- | --- | --- |
| Personal | $59/year | 1 |
| Professional | $89/year | 5 |
| Business | $149/year | 100 |

## Pros

- Ticket plans include unlimited tickets
- Built-in AI auto-replies and an AI chatbot
- Integrates with WooCommerce and Easy Digital Downloads

## Cons

- No free plan on the pricing page
- AI features depend on OpenAI

## Best for

- Small and mid-size WordPress sites with support tickets
- WooCommerce stores that need order-linked support

## Ratings

- WordPress.org: 5/5 (2 reviews)

## Alternatives

- WPChat
- Sugar Calendar
- ShapeKode

## More

- Pricing: https://thefreakyblog.com/hive-support/pricing/
- Review: https://thefreakyblog.com/hive-support/review/
- Black Friday deal: https://thefreakyblog.com/hive-support/black-friday/
- Coupon: https://thefreakyblog.com/hive-support/coupon/