# Fluent Support

> Fluent Support: Best Self-Hosted Helpdesk for Customer Support

- Type: Plugin
- Category: Other tools
- Vendor: Fluent Support
- Website: https://fluentsupport.com/
- Starting price: $90/year
- Free version: Yes
- Our score: 8.2/10 (WordPress.org)
- Black Friday 2026: Not announced
- Black Friday 2025: 40% off
- Page: https://thefreakyblog.com/fluent-support/

A support ticketing system for WordPress to handle agency’s website clients. Fluent Support is the best WordPress helpdesk and ticketing system for fast, efficient, and scalable customer support. A feature-packed support ticket plugin for WordPress built for efficient customer support –with unlimited agents.

## Key features

- **Shared ticket inbox**: Manage all customer tickets in one email inbox with tags and merge.
- **Unlimited agents and tickets**: Add as many support agents and tickets as needed.
- **Auto agent assignment**: Assign new tickets to agents automatically.
- **Workflows**: Automate ticket handling with rules and workflows.
- **Saved replies**: Reuse common answers to speed up replies.
- **Team performance reports**: Track agent activity, time and team performance.
- **Integrations and REST API**: Connect with 20+ integrations and a REST API.

## Pricing

| Plan | Price | Sites |
| --- | --- | --- |
| Single Site License | $90/year | 1 domain |
| Agency License | $174/year | 5 domains |
| 50 Sites License | $279/year | 50 domains |

## Pros

- Free version available on WordPress.org
- Unlimited tickets and agents in the feature set
- Rated 4.6 out of 5 on WordPress.org
- Integrations with 20+ tools and a REST API
- Lifetime license option is offered

## Cons

- No money-back guarantee is stated on the pricing page
- Single Site License covers one domain only
- Some WordPress.org reviewers say the customer portal needs custom CSS to look modern

## Best for

- Small businesses running support from WordPress
- Agencies handling tickets for client sites

## Ratings

- WordPress.org: 4.6/5 (69 reviews)

## Alternatives

- WPChat
- Sugar Calendar
- ShapeKode

## More

- Pricing: https://thefreakyblog.com/fluent-support/pricing/
- Review: https://thefreakyblog.com/fluent-support/review/
- Black Friday deal: https://thefreakyblog.com/fluent-support/black-friday/
- Coupon: https://thefreakyblog.com/fluent-support/coupon/